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SIMPLE PROCESS
How Postal Repairs Work
01
Get in Touch
Call, WhatsApp, email, or fill in our online form. Tell us what's wrong and we'll advise on the best way to package and send your device.
02
Send Your Device
Post your device to us at 44 Market Street, Lancaster. We'll confirm receipt and run a full, free diagnostic.
03
We Fix & Return
We repair your device with premium parts, test it thoroughly, and post it back — or you can collect in person. Same 180-day warranty.
THE POSTAL DIFFERENCE
Why Choose Postal Repairs
✦
Same Quality Repairs
Identical service to in-store. Premium parts, expert technicians, and rigorous testing on every device.
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Regular Updates
We keep you informed at every stage — from receipt to diagnosis to dispatch. No guessing, no waiting.
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180-Day Warranty
Every postal repair is backed by the same warranty as our in-store service. No exceptions.
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Expert Packaging Advice
Not sure how to send your device safely? We'll talk you through secure packaging to protect it in transit.
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Multiple Contact Options
Reach us by phone, email, WhatsApp, or our online form — whatever suits you best.
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Pick Up or Post Back
Once repaired, choose to have your device posted back or collect it in person from our Lancaster shop.
Phone & Laptop Repair by Post
The Fonez postal repair service brings Lancaster's trusted phone and laptop repair expertise to your doorstep — wherever you are in the UK. Whether you need an iPhone screen repair, Samsung battery replacement, MacBook fix, or any other device repair, our postal service delivers the same premium quality as our in-store experience.
We understand that not everyone can visit our Lancaster shop at 44 Market Street. That's why we created a hassle-free postal option with regular consultation calls to discuss issues and costs, expert packaging advice, and the choice of collection or return postage. Every postal repair comes with our standard 180-day warranty and uses the same premium parts our in-store customers receive. Student at Lancaster University or the University of Cumbria? Our postal service is perfect if you can't pop into the shop — same quality, same warranty, same student discount applied.